Flow Mineral Spring Water (“Flow,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website, purchase our products, or otherwise interact with us.

For purposes of this Policy, “personal information” means information that identifies, relates to, describes, or could reasonably be linked to an individual or household.

Information We Collect

We collect personal information directly from you when you place an order, create an account, subscribe to marketing communications, enter a promotion, complete a survey, or contact us. This information may include your name, email address, mailing and billing address, phone number, purchase history, account credentials, and payment information.

We also collect certain information automatically when you use our website. This may include your IP address, browser type, device identifiers, pages visited, referring URLs, time spent on our site, and interactions with our content. We collect this information using cookies and similar tracking technologies.

In some cases, we may receive personal information from third parties such as payment processors, analytics providers, advertising platforms, and retail partners.

How We Use Personal Information

We use personal information for legitimate business purposes, including processing and fulfilling orders, providing customer support, communicating with you about transactions, administering promotions, improving our website and products, conducting analytics, preventing fraud, and complying with legal obligations.

With your consent where required by law, we may use your personal information to send promotional communications about Flow products, offers, and events. You may opt out of marketing communications at any time by following the unsubscribe instructions included in our emails.

Cookies and Online Tracking

We use cookies and similar technologies to operate our website, analyze performance, personalize content, and support advertising efforts. Some third-party advertising partners may collect information about your online activities over time and across different websites. You can control cookies through your browser settings and, where applicable, through cookie consent tools available on our website.

Disclosure of Personal Information

We do not sell personal information for monetary compensation. However, certain state laws define “sale” or “sharing” broadly to include the disclosure of personal information for cross-context behavioral advertising. We may share personal information with advertising and analytics partners in a manner that could be considered a “sale” or “sharing” under certain state laws.

We may also disclose personal information to service providers that perform services on our behalf, including payment processing, order fulfillment, shipping, email distribution, website hosting, analytics, and marketing support. These service providers are contractually required to use personal information only for specified business purposes and to protect it appropriately.

We may disclose personal information if required to do so by law, court order, or regulatory authority.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements.

Your U.S. Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. These rights may include the right to request access to the personal information we have collected about you, request correction of inaccurate information, request deletion of your personal information, and request to opt out of the sale or sharing of personal information for targeted advertising.

California residents also have the right to limit the use and disclosure of sensitive personal information, where applicable, and the right not to receive discriminatory treatment for exercising privacy rights.

To exercise your privacy rights, please contact us at privacy@[yourdomain].com or submit a request through [Insert Privacy Request Link]. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, as permitted by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no data transmission over the internet or storage system can be guaranteed to be completely secure.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at hello@flowhydration.com